Refund policy
Online Return Policy
If for any reason you are not happy with your purchase, eligible items* may be returned (received by the shipping carrier) within 30 days of the order date for a refund to the original form of payment, less the original shipping & handling fees.
Item(s) must be returned in original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned in their original shoe box. Do not adhere the return label to the original shoe box. Instead, please make sure to use another form of packaging to send back the shoes.
All items marked on the website as "final sale" may not be returned. This also applies to items discounted using promotional codes with a "final sale" disclaimer.
Final Sale items include:
- Earrings
- Tights
- Swimwear
- Fashion face covers
- Fashion or styling body tape, adhesive bras and select Body Jewelry
Gift cards are considered " final sale " and may not be returned.
All other full-price jewelry items purchased online must be returned unworn and in their original bag and cardboard backing.
Please wear undergarments when trying on bodysuits. Bodysuits may be returned as long as they are unworn, unwashed, and with the original tags still attached.
AKIRA reserves the right to refuse returns.
For all returns that meet our policy requirements you will be refunded to your selected method of refund - original form of payment or gift card. Purchases made using a gift card or store credit will be refunded as a gift card. If we are unable to refund your original payment method, we will also issue the refund via gift card.
We only allow one return per shipment/box - you may not combine returns from multiple orders into one shipment. Any exceptions may result in additional handling fees, additional processing time, and/or rejection of your return.
AKIRA does not offer refunds for items that are worn, damaged, or used beyond a brief inspection. All items must be returned in their original condition, including all packaging, tags, and labels. If an item is returned in a condition that doesn’t meet these guidelines, we may need to refuse the return or ask you to cover the shipping cost to send it back. Worn items will be discarded 30 days after receipt if we are unable to make contact. We encourage you to reach out as soon as possible to resolve any concerns.
Policy Abuse Clause
AKIRA reserves the right to deny purchases and refunds at our discretion in cases of repeated return abuse or patterns that result in significant operational costs, such as frequent overnight shipping of heavy items followed by returns. We may, at any time, refuse to process returns or restrict future purchases for individuals whose actions fall outside the intended use of our return policy.
Online Return Process
To initiate your return process you may go to this link:
We recommend using a desktop or laptop computer to generate and print your return label.
Please note that there is a fee of $10.00 when using our return label which will be deducted from the total refund. It's important to note that using our label does not insure your return.
If you choose not to use our label for your product that's ok, please print it and put it into the box so we know to not charge you the return label fee.It is important to note that you will be responsible for tracking and ensuring the accuracy of the information on your label. Before sending back an item, it's a good idea to check with the shipping carrier to see if insurance is available and if it's recommended.
Additionally, it's a good practice to keep records of the return shipment and any tracking information in case any issues arise. We are not responsible for packages mailed to us and we do not reimburse for out-of-pocket shipping costs.
If you decide to make a return using another carrier, please reach our to our Customer Support team via email or chat for the correct address to send your return.
How do I get refunded if I paid with a gift code/card or store credit?
Purchases made with a gift card/code or store credit will be refunded as a gift card. You will receive your gift card code via email.
How long does it take to get a refund?
Please allow up to 2 weeks (14 business days) from your return delivery date for your return to be processed. You will receive an email confirmation once your return and refund have been completed.
Can online purchases be returned in-store?
Purchases that meet the return criteria, made on shopAKIRA.com, may be brought back to any of our store locations for exchange, or return to gift card only.
Am I able to exchange my item(s)?
Currently, there isn’t an option to exchange online purchases. You may ship back your original full-price item(s) within 30 days of the order date for a refund, and can then place a new order for the correct size or color. If you’re local to one of our AKIRA locations, you may exchange your full-price item(s) in store or return for store credit.
Can I return "Final Sale" items?
Refer to the return policy above on Final Sale criteria. If any exceptions are allowed, we may request that you approve a restocking fee assessment and refund to Gift Card. To avoid any inconvenience on your end, we strongly recommend that you reach out to Customer Support via email or chat prior to sending back any item that you believe might fall outside of return requirements.
I paid for part/all of my order with loyalty rewards. How will I get my refund?
Loyalty rewards are final and do not return to your account with the exception of full order cancellations by our warehouse. If you believe that there has been a mistake or would like us to review, please do not hesitate to reach out to Customer Support via email or chat. We value your customer loyalty.
International Return Policy
Returns are accepted on full-price merchandise that is shipped back within 30 days of the delivery date. Your refund will be processed in U.S. dollars, and your credit card company will exchange the currency. AKIRA is not responsible for costs associated with shipping, customers, and taxes & duties. For specific information regarding customs policies and fees, please contact your local customs office. Please reach out to Customer Support via email or chat for assistance with your International Return.
In Store Exchange Policy
Full-price items purchased in store may be returned within 14 days of the purchase date for an exchange or gift card to any of our AKIRA brick and mortar locations.
Items must be returned in original condition (unworn, unwashed, and unaltered) with the tags attached. Shoes must be returned in the original box.
Any merchandise marked or specific as “final sale” may not be returned. This also applies to items discounted using promotion codes with a “final sale” disclaimer.
Jewelry, bodysuits, tights, swimwear, fashion face covers, hats, fashion or styling body tape, and gift certificates/cards are considered "final sale" and are not returnable.
Need more help?
Please feel free to reach out via phone, email, or live chat with any additional questions!
Our team is available 5 days a week, Monday-Friday (Closed weekends) from 9am-5pm CT. Closed on holidays.
Chat or email us at support@shopakira.com